What? The product works just fine, people use it and can play games. How is it useless? Just because brand new flashy features weren't released doesn't make it "useless".
With the context of Google's history though, this looks exactly like what it is: Google underestimating the amount of support and reassurance users need.
They had years to plan for the months after launch. They have 110k+ employees around the world with different holiday schedules. It's not like the holiday season took them by surprise.
Google is not a hapless toddler of a company. They've been around for 21 years, they have $40B in annual revenue, and they should figure out how selling things to humans works.
This is a company that fails at absolutely everything except ads, which is a dubious business to begin with.
People put down a lot of money for the right to purchase games at higher-than-normal (compared to a PC) prices. I can certainly understand the ire at the radio silence.
Someday someone is going to write a Management book about short term thinking and it will feature Google.
As someone who helps support it in a medium sized business, do not use G Suite in your business.