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Well, it's a technical post-portem, not a love letter. I'm not affiliated to Gandi in any way, but I find the finger-pointing a bit too pedantic.

> The take-away here is clear: don't trust Gandi with anything you care about.

The take-away is not this one. Its: backup anything you care about.

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They called snapshots backups in their web interface when viewing snapshots. From their docs:

> "Snapshots allow you to create a backup copy of a volume"

https://pbs.twimg.com/media/EN2UZ6TX4AAMe-H?format=png&name=...

They are doing a lot of preaching about backups when failing to do internal backups (not customer facing backups) of their own products.

As it's said in the postmortem, they are agreeing that they should have stated in a more obvious way that the backups availability was not contractually assured.

The postmortem says "we don’t provide a backup product for customers" while the docs describe the snapshots as a backup (see screenshot from my higher level comment). This is the disconnect for me that I'm sure is causing a lot of the frustration they are hearing from customers. They are not accepting that they sold the snapshots as a backup and this is disappointing in a postmortem where users are looking for empathy, acknowledgement, and a path forward.

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