How many times have you been promised the world by a sales person and then you speak with an engineer and get a whole different story? I've learned to always speak with an engineer and find the manager of an existing customer.
Sometimes it's good, sometimes not so much.
Good enterprise software is almost never one size fits all, and there is responsibility on both sides to end up with something great.
The first start up I worked for built a piece of software that was adopted by large enterprises in regulated industries with 3 engineers, because they got to piggyback off of the Salesforce foundation.
It’s just a different flavor of abstraction.