No data was lost though, true?

I don't know if I expect a postmortem to say "sorry", and I think you are being needlessly harsh. But I agree this level of service doesn't seem up to current best in class. Like Amazon etc. (Which of course still have unexpeted outages very occasionally, although a 5 day time to recovery would certainly be... unusual).

But this partially shows how much expectations/standards have raised in the past few-10 years. When an unacceptable not up to par level of reliably still involves no data loss, we're doing pretty good. And I think "don't trust Gandi with anything you care about" is probably an exagerated response. But yes, they don't seem to be providing mega-cloud-service-provider level of service.