In my experience, typical business folks are too busy running their business to look beyond their everyday problems. I have lost count the number of times I have come across people using a spreadsheet program as a form of database, e.g. for keeping track of customers and email as a hierarchical filing systems, etc.
Perhaps you should read: "eMyth". The basic message is that most people are working "in" their business and not "on" their business. Which in turn means that only a tiny percentage of business owners would be even thinking about looking for some form of improvement.
Lest I sound too negative. My advice is to get up from the computer and go and talk to small business people, e.g. networking events, chambers of commerce, etc.