Counterpoint: I used to work at a place where every quarter you were supposed to do a support rotation answering customer support requests for a day or so.

Doing something for a very limited amount of time, that you know has no bearing on your job performance evaluation, is extremely different from doing that thing full-time.

In some ways I think it reduced empathy in some people, because it causes some to come away with a very warped view of that job and think "Hey I did this for a week and it was fine, what're they complaining about?"