I actually think one of the biggest problems was charging so damn much for the developer tools and their retail picks were less than helpful.
I got a copy of NeXTSTEP 3.3 and 4.0 with the developer tools and had a Microway server speced to run it (90MHz Pentium). It was way more fun and productive than any other machine and that includes the BeOS which was nice but felt a bit unfinished. The manuals were amazing and I wish Apple still knew how to do documentation as well as NeXT did.
See https://computerhistory.org/blog/next-steve-jobs-dot-com-ipo...
At introduction, a Xerox Alto would cost $100,000 to build in today's dollars according to Wikipedia, so prices were trending down at the time, but were still enormous.