In the fourth quarter of 2019, we created a large task force made up of passionate community advocates from across the company to propose solutions to this core problem. The team’s mission is to improve our feedback loop and working relationship with our community. We added a member of our Community team to our leadership team and restructured the organization to invest in Product leadership to build Community-centric features. We are also forming a moderator council, which will include a group of users with diverse experience levels and backgrounds who can help guide our processes. We’re making hard choices and treating no assumptions as sacred in considering ways to evolve the community.
... We want to serve all of the millions of people who use Stack Overflow, not just those who know the most about how the site has worked in the past. To be clear, this does not mean channels like Meta will go away, but they need to grow to ensure that users are heard and responded to in a timely fashion.
We’ve completed the process of defining how our moderator council will be structured, shared an internal framework for asking coworkers tough community questions, defined the important functions that would be best served by more scalable solutions than Meta, and built outlines of our new moderator training modules. By the end of this quarter, all of these initiatives will be shared publicly with you, our users.