Your Twitter is full of bullshit
emilhajric.com
emilhajric.com
I'm not sure that the author has any room to criticize how this entrepreneur tweets if they have 3,000 followers compared to the author's 65. And how is making $200k/year "doing it wrong"?
The core problem is really letting that "fame" go to your head.
I can't tell you how much you having Olark on IndexTank has helped me implement IndexTank. I've had a few issues, and have spoken to two of your developers through Olark. Seriously, you have me on as a loyal customer tweeting(http://twitter.com/itsemil/status/34410618584825857) about how badass IndexTank is.
Businesses are about people giving you their money.
Businesses are consisted of people, money doesn't really make the business go round, the people running it do. A business making just money is pretty "soulless." I understand that I might sound like a little weird when I say that, but when they only focus on making $$(which again, is good to a point) they really won't be remembered. A good product is one part of the pie, good support is another and money is the the the oven; That's the mantra I like to follow
When xXVikingsRuleXx tweets about my product sucking wind, exactly who am I going to email?
I have no problem whatsoever with a company owner asking me in a Twitter reply to email him directly. In all cases that I can remember this happening to me, it has worked out great.
@FollowWithoutContactInfo: CHALKBOARDHQ.com SUCKS, I CANT MAKE A PROJECT
^^ We'd reply: Hey, sorry about that, we had [xyz] happen to us. But can you please shoot me an email at emil@chalkboardhq.com.
Either in that tweet or in the email which we respond, we'd thank them also offering something in return for that. It's not necessary but it definitely provides gorilla value to the customer.
This is a value scale I'm unfamiliar with - although I will certainly be using it in the future. I fear though that you have confused gorillas with some other species of mammal - a month free is meerkat value at best.