After 3 emails spread over several months I eventually got a note saying I should expect to talk with my Google Cloud salesguy, but it can only happen over a Hangout. And not any hangout - they sent a cheap ass Android "netbook" that I had to physically go to the post office to get, that the Hangout call was supposed to happen through.
I did get it from the post office, noted that it took minutes to start up, then gave it away and never heard from GC again.