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I disagree. The SLA ought to be made on a per-customer basis. 1% of users affected would mean 1% of users would be entitled to refunds/remedies that the SLA prescribes.

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GCP has different SLAs for each product, but the ones I've seen are per-customer. The details vary by service, but they generally define downtime, like x% errors for y% amount of time, and then have financial penalties for z% downtime[1]. There are sometimes clauses requiring retries with exponential backoff[2].

Their SLAs are short and readable. It is worth reading a few of them, especially if you have a SaaS and are thinking about your own SLAs. Just search Google for [google $product sla] to find them.

[1] https://cloud.google.com/stackdriver/sla

[2] https://cloud.google.com/datastore/sla

I did not realize there is tracking of uptime for individual agreements. I think the status.cloud.google.com from the commenter I was responding to is a general uptime status for all users, correct? I checked out the GCP SLA and see that it is tracked on a monthly basis which affects billing(as antoncohen points out)

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