I've been using them the better part of a decade, I've never had an issue and find calling it a 'crappy product' to be shocking.
What sort of issues have you had?
- constantly managed to lose newly generated passwords
- consistently failed to register new passwords with the Safari extension
- failed to autofill credentials on many websites
I had used LP for years, but these problems never went away despite these being a failure of core functionality. After I finally switched to an alternative password manager, I was pleasantly surprised at how well everything seemed to work in addition to a much nicer UI.
In LP's defense, it's great that they offer such an important service for free, but I'd really prefer my password manager to be of more higher quality.