Let me draw an analogy with baldness. We can agree that baldness is a problem for humanity. Maybe not the biggest problem, but every year many people go bald and are unhappy about it. So, if we could eliminate involuntary baldness that'd be great.
Now, let's say our philanthropic anti-baldness initiative notices that men go bald at significantly higher rates than women. So, we come to the conclusion that we have to figure out the sociological factors that make men bald. Maybe video games contributes to baldness, or maybe it's the stress of having looser ties to family, or maybe its the rate of military service?
As we both know, baldness, including the higher rate of male baldness, is driven by genetic-biological factors. If we refused to even consider this hypothesis it would lead to some pretty absurd conclusions and policies. But knowing that the problem has a biological basis lets us direct our humanitarian efforts at the root cause. We know that to treat baldness we need to target biology, with things like Rogaine and hair transplants, not sociology.