Please, anyone let this be a lesson: you can destroy a brand that took decades to build in a matter of months.
Also....it makes me uncomfortable when news stations report "internal email says X". Like...a) if it's not a news outlet that's tech knowledgeable that's always scary b) let's say 5000 employees worked on this. 20x emails per day. 5 year period (10000 days). That is a lot of emails that went into discovery for the attorneys or forensic guys to parse. Theres probably a lot of knowledge in there but humans are smart about that they selectively email (I knew someone that interned in the Obama White House and a large email flow was "documenting for posterity what they wanted to be in the record" through emails to no one in particular, was what she said). The 777 could be messed up, but "staff emails" is such an uncomfortable source. Did the likely top tier law firm really leak email contents?
The correct term is “re-iterate the talking points on the record to help shape the narrative”. It’s not for posterity, it’s for ass covering.
If all corporate emails were to become a matter of public record, they would be filled with PR-speak as well.
It can end up a bit dangerous, because they'll be more than happy to drag you through the mud in court to try to discredit you, but a lot of people kinda expect that anyway.
It's one very bad thing to have allowed shoddy engineering and all the other failures on the way to the MAX, and quite another much worse thing to then also stick your head in the sand and pretend everything is ok when the shoddy engineering kills people.
The way I don't think twitter mobs represents correctly the sentiments of the general population, I also don't think that online I will never fly boeing again will be with the same share in the real world.