Reading between the lines of the Verge piece, I got the impression that weird abusive behaviour aside, she just wasn't very good at managing her company. They seemed to have chronic supply problems that she didn't seem to have any idea how to fix beyond yelling at her customer outreach staff. And when her customer outreach people kept getting behind, she tried to con them into working extra till they started quitting or complaining to Verge, instead of just, like, hiring 3 more people