5/mo is 120 over 2 years, which is imo the expected life on a modem. Now of course some last 5 years or more, but then some last 6 months. I think 60/year is a decent price for a 100 percent satisfaction guaranteed working modem.
Then buy better modems. My current modem is 4 years old and functions as well as it did on day 1.
If they weren't making money on it they wouldn't sell it to you as an option. Sure the "insurance" might be nice, but overtime they're making money off of you.
Importantly, the company I mention historically had such a bad satisfaction experience that it was rated lowest for customer experience. Such issues that they rebranded. With their contractor model it was regularly the experience of customers that the install goes through 2 or 3 cheap cable modems until one worked; in combination with their Mac locking, dns poisoning data caps, almost daily scheduled downtimes.
Though I'm still not sure how it's a decent price to pay $120 for something that retails for $60.
* there was any choice in the market * my satisfaction was actually guaranteed * The cost of switching was low (it will take at least a day of coordination to end one service, and start the second)
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:32...
It’s quite possible that, similar to the situation in the Netherlands, the rules don’t align with the opinion of the appointed authority and any appeal is nullified by an endless stream of denials and delays.
For a truly determined citizen or group it would be possible to work through the national and European legal system and force the authority to do its job but it takes a very long time and a lot of money and determination.