I think you are unbelievably naieve to think refund costs are all that are at stake here.

First they sell security systems to people for a big fat chunk of change.

Then they turn those security systems off, and then tell those same people to buy from their affiliates who are going to give them a great deal (and them a great commission).

Anyone with 2 brain cells to rub together knows this is illegal bait and switch and all sorts of legal trouble for spectrum; especially when you are selling things like fire alarms and burglar alarms, there's a whole bunch of regulations.

But, those same people seem to be dumb enough to not view the words "binding arbitration" as "my management wants to act like criminals and get away with it".

Then they cry about broken promises and being burned.

The way you fix the crying is with handcuffs. For executives. Drag em' infront of a jury and let them sort it out.

That way the bad people get label "Felon" and are not around in managemnt positions to do this BS anymore. Very simple.