Totally agree with this. Lime bikes were garbage (I have not tried their newer redesigned ones, since I swore Lime off). I had a Lime bike literally snap in half at the joint where the handlebars connect to the riding platform WHILE I was riding it. It flung me forward in to the street. Luckily no traffic around. I contacted support and they offered to reimburse me for the ride. No indication they were treating it seriously whatsoever. After that, I can't support Lime at all.