I had an incident similar to this with linode, which is why I use and recommend Digital Ocean nowadays.
My machine going away because you had hardware issues isn't my problem, and I'll spend my money on a more competent company.
My machine going away because you had hardware issues isn't my problem, and I'll spend my money on a more competent company.
Always have your own offsite backups.
In some extreme cases, a concert of bad luck may coincides to ruin things despite multiple levels of redundancies. But that's extremely rare, especially nowadays. However DO is much larger now than it used to be, so the odds of hearing about extreme accidents increase.
disclaimer: I used to work there.
Good thing we only kept caching servers in Digital Ocean, so those were easily recreated, but that always kept me away from DO, personally.
In fairness to them, though, DO do not claim to keep backup of the servers, as far as I know.