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Well yea that’s why you pay them, to do a job. That payment comes with certain expectations and when they aren’t met you incur cost. In this case downtown and effort and time to restore from your own backup. Victim may be a bit strong but of course it’s Gandi’s fault and not their customers’.

> You host your data on someone else's computer to save on costs and get rid of the burden of dealing with metal and stabbing yourself with screwdrivers , and you're the victim when they fuckup?

A company violates their agreement with you in a way that costs you time, money, and potentially business, and you're not the victim?

Exactly, its like you somehow give your original private keys to a cloud hosting provider or a service like Gandi, they have a problem and lose your mission critical data and you later blame them for their responsibility.

They are fools on their side for failing to preserve user data, but you end up being the bigger fool for trusting them to do this for you without preserving a backup plan yourself.