Comment by abtinf | Hacker News Reader

Comment by abtinf | Hacker News Reader

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> This type of incident is extremely rare in the web hosting industry.

Why would they include that sentence? Are they trying to imply it is rare for them because it is rare for the industry? Are they saying they are not as good as the industry, so customers should move to other providers? Or are they trying to show they apply the same inattention to their customer communication as they apply to their data backup/recovery practices?

This kind of data loss should simply never happen. It’s one thing to say “it will take us up to 30 days to restore your data because our fast recovery options aren’t working and we have to bring up cold archives”, it’s entirely another to say “your data is gone, tough”.

I'm not sure why you've been downvoted for this. I thought the same.

I read it as: "This type of incident is extremely rare in the web hosting industry, because apparently the overwhelming majority of our competitors aren't capable of fucking up as badly as we just did."

Doesn't inspire confidence at all, IMO.

> Why would they include that sentence?

They're a French company; it may be a non-native speaker not catching the implication.

It's also possibly an editing error, e.g. they started writing something like, "these types of incidents are extremely rare and when they happen etc" and most of it was dropped without considering how that changed the implication.

I think they're referring to the "incident" that they experienced (on the storage unit in the datacenter), not the situation as a whole. The implication is meant to be that they prepared for many things, but not something as unlikely as this.

I think it was meant to say "nobody is infallible", these events are extremely rare, but they /will/ occur, even if you're a customer of the best and biggest players.

If you're not paying for backups... what archive?

They say you can backup by using their snapshoting tool, but they lost those snapshots too.

oh damn

The bright side is that now if anyone asks me why we would ever need the 3-2-1 backup protocol, I have a beautifully worked example.

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