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Comment by harrisonjackson | Hacker News Reader

This would be fine if he was running a store without the 7-11 name/brand.

As a business owner, I do empathize with him. He wants to be his own boss and make his own hours, but he still needs to keep his commitment or he needs to dissolve it the right way.

As a customer - this would be piss me off so much. There is a 24 hour fitness that I used to go to that closed at 10 pm. HOW IS THAT OKAY?? (this was years ago and still gets me worked up) This is just like that - he wants all the advantages of the franchise but isn't willing to uphold their brand. What's next? He doesn't like the coffee they source because he thinks it is too strong so he waters it down??

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Uh 7-11’s name came from the fact it was open from 7am to 11pm originally, so being open 24 hr/day is not an inherent promise of the brand.

You are absolutely right (1) and I have no idea why people down vote you, even if they think its irrelevant.

We, here at our office desks, are quick to demand that this store or that service is open 24/7.

The guy needed a day off. Go somewhere else and get your chocolate bar.

1: https://en.wikipedia.org/wiki/7-Eleven

Yes, as a customer I like the same experience when I go from one chain to another - that's the value of their brand.

If he wants a day off then he should take a day off - I don't think 7-11 is setting his working hours or vacation days, but they do expect him to manage his store the way he's agreed to.

> Because our customers have come to rely on our stores to meet their needs and their schedules, all 7‑Eleven stores operate 24 hours a day, 7 days a week, where allowed by law.

That is straight from the FAQ on their franchise site, so they do think it is part of the brand - despite the history of their name, which I'll admit I didn't know - and thank you for the TIL moment.

https://franchise.7-eleven.com/franchise/faq

It's just a name. It does not have to perfectly 1-to-1 reflect all the current agreements and contracts they hold up in the franchise relationship. The name of the franchise is not the text of the contract. How are we even discussing this?

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