I worked for the Calgary Public Library when we eliminated it. Partly the PITA for the patron but more importantly was we wanted people to borrow more and not be limited. If you were going to Peru and we had 7 books that looked interesting to you, you could order them in and decide at pickup if you wanted them all. If 6 them were crappy oh well - that was difficult when we charged $2 a hold, you wouldn’t risk ordering 7 books to your library. The point of the library is to facilitate your access to the bed information in the form that is best for you. The borrowing limit remains 99 items per person.