Amazon doesn't need a turnaround. Entire industries are afraid of its relentless march to perfect execution at the lowest possible price. It's only accelerating in new developments and innovation and is far from its peak.
Their retail business is pretty far from perfect. Just a few days ago I got my first obviously fake product that was "sold by Amazon".
I frankly can't believe the way the operate is anywhere near legal.
As for as the store experience, their selection, price, speed and convenience has led to their wild success. The fakes from 3rd-party sellers are not as big of a problem as HN makes it seem, and they could drop them overnight if they really wanted to in case any liability arises.
The problem with Amazon is anything can be "3rd-party" and you'll never know until you have a problem with it. Maybe the fraudulent product was the result of a sketchy 3rd-party dealer but also I don't really care -- I bought it from "Amazon" and they sent me tainted inventory.
Target and Walmart are catching up with their online operations and at least with them I don't have to worry about being shipped fake products.
Exactly. Amazon is still well in the lead. They have likely analyzed this entire problem with news and features scheduled over the next 2 years to resolve it as soon as their competitors gain any real ground.
The company is operating optimally, making the most revenue with the most growth while controlling costs and taking market share from all of its rivals. Nothing's perfect, but this is as close as you can get with a trillion dollar company that remains in the lead and is pulling even further ahead.