There are many counter-examples though. BP, Volkswagen, Wells Fargo, Equifax, etc. All doing just fine.
I think it may be too early to claim this. I think we can only judge these companies' well-being (especially with respect to their recent controversies) on a medium- to long-term scale.
I've banked at Wells Fargo since 2013, and I intend to close my 2 WF accounts and open up new ones at Chase soon. If I could remove my information from Equifax or another credit bureau, I would. By all standards, these companies are "doing just fine" at present. But what about 5 years from now, 15 years from now? The damage to a companies' reputation and the impact it has on consumer decision-making can be slow-moving and hard to notice/quantify.
you're just moving from one crappy, uncaring bank to another (i've banked at both in the past). a credit union or local/regional bank will treat you like a real human rather than a necessary inconvenience: https://www.bankrate.com/banking/reviews/
you don't get good customer service (via phone or otherwise) at a big bank, as they see it as a cost center to be minimized. smaller banks use good service as a differentiator/product enhancement.
but yes, international charges can vary a bit.