She ordered something and it was lost during delivery? Some system flagged fraud and then as penalty for this she lost access to essentially everything LEGO. Later she found out about this ban via an email that closes all communication without any path to further followup. Now she can't shop or use her LEGO Account for anything.
Surely I missed something.
1) her order was lost by aus post
2) she told Lego it never arrived, they made a replacement order
3) aus post found her lego after being prodded
4) some anti-fraud system decided she was trying to scamaz
5) their fraud dept doesn't care about false positives
I have had that happen twice with Amazon (book) orders, they get lost, then only to arrive 2 months later (after Amazon has resent a replacement order)
EDIT: I should've said "postage in the US", not USPS. My response was in relation to someone saying that it is "the worst". I've had much worse experiences with private shipping companies like StarTrack.
In the Universal Postal Union’s report for 2018, US ranked #8. Australia ranked #26.
I think it's just anti-government hyperbole to pretend that taking an envelope from your hand to a farm house on the other side of the country for 55 cents and having a line for such an amazing service is too big an ask.
It would take just as long at Fedex or UPS. They're private. They don't mail anything for 55 cents. They're usually more expensive for packages even.
It's really pretty amazing.
USPS is one of only two couriers I'll actually select if I get a choice. They put my packages in my mailbox (I realize others legally can't) or if it doesn't fit, they bring the packages to my door and knock. UPS is the other.
Other couriers place packages on my driveway, halfway down my stairs, or in other weird places. Occasionally one of them will actually come all the way down the stairs, but they won't knock.
Other than that, I've never had a problem except for waiting in line and being served by an intentionally slow employee.
That said, the current AusPost delivery driver assigned to my neighborhood is a nice African (Sudanese?) chap who always at least tried to deliver stuff, will try and hide it from the street if it's marked safe to leave by the door, etc. and if you go to a post office they're usually pretty good.
If they treated delivery drivers like human beings I'm sure auspost's customer satisfaction would greatly increase
https://www.theage.com.au/national/victoria/australia-post-m...
They've definitely improved a lot in recent times.
I logged a ticket with AusPost. They couldn't figure out the problem. I still lost mail. They said some guy had gone on holiday. This issue went on for months. I logged another ticket. This was suburban Melbourne not some remote town with a auspost agency only contactable by llamas by the light of the full moon.
No better response. Both tickets auto-closed with no actual resolution. All the while some letters/packages got through and others didn't. A bunch of online sellers had to resend my stuff to an alternate address because the relevant portion of AusPost for my address were too stupid to sort this out. Every courier not connected to AusPost delivered perfectly.
Then all of a sudden around a year later my problems disappeared.
Moral of story: something fishy was going on. Auspost can't debug their own redirections. Delivery problems can really mess up your reputation. Get some kind of workaround from your side operational ASAP.
Yes I had a lock on my letterbox. Yes I was home when packages were delivered. It got so hilarious we'd sit with laptop on front porch. The guy would turn up with the "You weren't home card" then would have to go get the package out of his van.