FedEx ground is a dumpster fire, unless they are doing the smartpost thing where USPS delivers. In my area, they are almost as bad as Laser.
I've already complained once, they sent me something extra, that box got here before the first one did.
Smartpost is garbage, the responsibility is too diffuse. Fedex says it's USPS's fault, USPS says it's Fedex's fault, nobody has any idea where it is or what's going on.
That's been happening around the holidays since well before Amazon started dominating the shipping industry.
That's normal. Although at least here, it's Budget trucks. I must say, it was not very fun driving over 100 trucks from various Budget locations to the UPS depot, with 4 people.