yeah but Enterprise level support with TAM's cost upwards of 15k a month. That's pretty prohibitive for most small startups
It turned out to be a bug between the newest Linux kernel available for Amazon Linux 2 and EC2, the mitigation was downgrading the kernel until an update was available.
There's a big joke going around that AWS is basically a VC that invests in startups with free services and then makes their money back on revenue once they've grown.