I don't share the experience of this author. I don't often encounter trolls. What I encounter instead is intense differences of opinion, difficult to reconcile, and a lack of respect and manners not because the people at the keyboards are trolls, but because of the psychology of arguing anonymously with an unknown and imagined "enemy".

I don't believe "traditional gatekeepers" is a good solution to the intensity and the chaos.. I think the right solution is just time. Social norms need time to adjust, on many fronts. We are in a period of upheaval, but as Jimmy Eat World says "it just takes some time, little girl, you're in the middle of the ride, everything, everything will be just fine..."