Shell offshores 8,000 IT and finance roles in five years

I've been involved with the SAP implementations there. You wouldn't believe how poor the off-shoring quality is there. One of the guys in Malaysia once said (paraphrased) "This data warehouse is too complicated to support so we need you to put more documentation together".

EDIT: I will say this, they've utilized Microsoft Communicator to the max. All conferences are done VoIP and its been extremely successful. It makes a 24/7 around the remote globe support cycle quite efficient, especially for a large company.