That is a terrible attitude IMHO - why should they have to have to learn how to talk to developers? Your cynicism towards “typical users” probably harms you and your career.

I find that the vast majority of people are not stupid: they have learnt that trying to get things fixed is usually a waste of time. As a developer I truly understand this from when I’ve tried to get others to fix their software, and I am very good at describing problems.

Regularly I am the one that created the software problem, and if I were a better developer I would have avoided making the problem in the first place (or had ways to detect it, or easy ways for my clients to tell me).

Edit: simplified.