"Some people, when confronted with a problem, think 'I know, I'll automate.' Now they have two problems."
"Some people, when confronted with a problem, think 'I know, I'll automate.' Now they have two problems."
There are problems one should automate but there are many problems where automating is not worth the effort.
That's where the opportunity may lie with no-code type platforms, to empower other departments to automate and maintain their own idiosyncratic workflows.
Certain tasks are in theory executable without specialised tools, if one is willing to pay for "the inefficient ways", but in practice they are just not feasible because the lengthy / convoluted workflow that results means that you are always having to focus on the minutae, which prevents treating all but the simplest issues.
For example, I could in theory write the space shuttle code in pure assembler, using a pen and paper, and huge teams. "It would just take very long". In practice you would never get it working.
Also, doing things quickly and easily can have all sorts of benefits, like allowing you to adjust to the unexpected.
Edit: Someone already said much the same thing. Oh well.
They hired 100x as many call center workers as they thought they'd end up needing and sales skyrocketed.
My (largely younger, tech savvy) friends are always slightly shocked to hear this story - because they didn't appreciate having a human guide them.
The low cost of labour must have an impact on creative solutions. You have little need for automation and AI when you can just throw more bodies and minds at it for a pittance.