I am curious how this article relates to Cloud Kitchens[1] the Travis Kalanick startup because I am skeptical they arrived at the same name out of coincidence.
A restaurant... which already has all the equipment and overhead for making food... and which has excess capacity that's already paid for... and even someone whose job it is to answer the phone...
I can't even imagine how you think this is the worst place. It's literally the best, most efficient place in terms of taking advantage of excess capacity.
So your local taco place has delivery people waiting around. Doesn't exactly seem like a major life inconvenience, does it? And taco places have had delivery people hanging around long before the apps. You just used a thing called a phone. Delivery has been around for decades. It's not new.
Saying it's "just FIFO" is, well, too logical. Because if it were simply logic, I wouldn't feel inconvenienced. Feelings defy logic. The person who ordered online isn't going to notice the two or three minutes, since they aren't standing in line, but I do. And the person who has to wait the food, is actually get paid to do so, as a courrier. I am not. So maybe the FIFO should account for that, is what I'm suggesting.