MacBook keyboard problems: Apple fails to halt class action over flawed design | Hacker News Reader

MacBook keyboard problems: Apple fails to halt class action over flawed design

zdnet.com

59 pointssarcasmatwork23 comments

I could respect the design if it was working. However, the design malfunctions, and therefore, regardless of the feeling one gets while typing, it's a faulty design.

I lost respect for Apple when they refused to change the butterfly keyboard for 2 generations of Macbooks, while they already must have known of its shortcomings since the first Macbook.

They treat their developer/professional community like crap. Whatever doesn't fit the iPad pro usecase is 2nd-rate. Their announcement of the 16-inch Macbook Pro was quiet, yet Airpod Pro got a large announcement.

As a developer, at this point, I'd probably rather use Windows than OSX for non-iOS or non-OSX development.

And it's not even that all the developers are just resistant to change and refusing to come to the blessed iPad Pro land.

I'd GLADLY write all my software on an iPad Pro. But it's just impossible.

Apple is like "this iPad Pro is THE device for creatives, like artists, writers, and social science majors" - "yeah but what about us Developers" - "you're not creatives?! continue making us money code monkey and hit those butterfly keys"

I love Louis Rossmann's commentary on this. https://www.youtube.com/watch?v=pfSkgizGd0A

Apple knowingly sells a faulty product, for a fourth year now. In other cases they've fixed the defect; in this case they only introduced a repair program.

Rossmann of course is way more informative and colorful in his delivery. Well spent 8 minutes.

Rossman also knowingly imported counterfeit goods and bitched to the internet about Apple "having the feds" seize them at the port of entry.

Were these repair parts that Apple refused to provide?

What makes you choose such extremely authoritarian language while omitting the details?

What makes you bring this completely unrelated statement to the conversation?

Why would you need to use whataboutism, a known fallacy, to discredit Rossmann?

Rossmann claims the good are not counterfeit, but used parts sourced from device teardowns.

Bullshit. Stop spreading false rumours. There's a big difference between counterfeit goods and refurbished goods.

I’ve been following the real estate and renovation sagas. They give you a perspective on the pains of running a small business in Manhattan.

Meme from it:

They’re not Lying, it's commercial Real Estate. mug: https://teespring.com/shop/real-estate-in-nyc

I’ve had mine for 2 years now and had zero issues.

Should I be worried?

No, just take an air can to it every once in a while. I don't know how other people treat their expensive electronics, but its certainly not a hardened, combat-zone machine. I work outside all the time and dust and crap get all over it. No issues. I can only imagine that people are eating above the keyboard and then not cleaning it off. I spray mine off every so often and its been great. But people like to whine, so...

Apple didn't institute a repair program for "whiners". They didn't change the construction of the new MBP keyboard because people whined.

I work indoors 99% of the time, in relatively clean environment. Have had 2 keyboards that had issues with keys sticking, double tapping, or failing to register presses. Compressed air would sometimes work for a while, sometimes not. Have to take it in and wait multiple days for it to be fixed. My company has had multiple 2017 and 2018 macbooks need to be sent in for service because of broken keys (I'm migrating to my new machine this weekend so they can send my 2017 in for refurb/repair).

You've been lucky, and I'm glad you haven't had issues, but many of us have. We're not all as lucky as you are.

I've been using a butterfly keyboard daily for 8 months now and I still love it.

you'll love it up until the moment that random keys stop working.

It's not about love or hate the keyboard. The design is faulty.

Now try it with a cat who sheds a lot, has mild dandruff, and likes to sit on your lap while you work

This feels like a "famous last words" situation.

I liked it fine right until my F key broke off and now can't be repaired without basically replacing the whole laptop.

Gonna hop on this bandwagon and echo the sentiment. It’s a great keyboard, until your command key breaks. I’m just replacing chunks of text all over the place with just ‘c’ :/

Mine is in for repair now. Not fully broken but not registering a good portion of the time. Lived with it for months until I could find a convenient time to part with my laptop for a few days.

I also was more or less happy with the design prior to this (since the introduction of the butterfly keyboard in 2016).

I’m trying to do it but it’s a work laptop. Which mean work has to get me a replacement first, then I need to transfer everything over, and then transfer everything back...I think I’m going to be living that external keyboard life for a while :/

Good. Justice!

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