Ask HN: Do you collect in-app customer feedback?

We use Intercom so our users are able to open up a chat and leave us feedback or get help when they need it.

From there we do some very light tagging that is looked over in a short monthly meeting.

We open tickets for bugs (as they come in) so they can be addressed.

Sounds like its mostly inbound from users? Do you also proactively reach out to customers for interviewS?

Only recently we've started reaching out to our power users to get feedback on newer redesigns and functionality. I believe we reach out to them over Intercom & email.

We have a button that opens their email client. This possibly wouldn't scale, but our usercount is not intended to get arbitrarily high. We then read those emails and respond to them

Whenever possible, yes. It keeps them from posting complaints on the app stores.