Does it need to change?
I don't want Slack to be a different or more comprehensive tool.
I don't want Slack to be a different or more comprehensive tool.
I’d like to see a slack version ticket tracking for example — not a slack feature, just a separate product.
The per-user cost is only Silicon Valley reasonable - it's nearly as high as GSuite which provides a lot more value, and if so many other major business suite companies (Google, MSFT) weren't absolutely terrible at building chat applications I'm pretty sure Slack would be forced out of the market (or to actually compete).
One could start reducing the engineering and sales force, focus on polish and maintenance, gradually reduce price and collect on a successful useful product. That kind of declaring victory doesn't happen though so products get engineered into uselessness and get bought out by companies who collect on them by neglecting them until only people who happened to get stuck are still using them and everybody moved on to the next hot thing.
It's hard to justify CEO and management salaries when you decide your product is finished so instead they just keep doing things and end up ruining something great.
Staying focused is orthogonal to continued innovation.
Aside from bugfixes, I'm sure they could have done absolutely nothing since launching and be profitable and useful.