>A bank: a) Do it only on paper. b) Address to any of Office of the President, Chief Compliance Pfficer, General Counsel, or Investor Relations.

My dad speaks English as a second language and asks my family to proofread things. I have no idea where he got this from, but there was a period of time when he'd write letters addressed to the President of JP Morgan, or, The Comptroller of Maryland, etc. At first we all thought he was just being kooky, but lo and behold these letters were effective for all sorts of issues.