One additional bullet point I would add: Hiring.
If an isolated HR unit controls hiring and freezes the hiring managers and team out of the process, or effectively alienates them, you're wasting a huge amount of energy.
This is part of the methodology I try to weave into my organizations:
- A thoughtful and literate job posting, purged of gratuitous jargon, will accurately describe the job and foreshadow the company culture.
- Candidates will be evaluated using a simple quantitative assessment of core competencies (see Ch. 21 of Kahneman’s Thinking Fast and Slow).
- Final decision will be a collective decision of the hiring team.
- After hiring cycle is complete, hiring team will hold a retrospective.
- We will acknowledge mistakes and work to correct them quickly and humanely.