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Why doesn't any other manufacturer of cars have a similar problem? Did I miss the story where BMW or Mercedes demand $1200 to replace this part?This particular issue may be unique to Tesla, but obviously other car manufacturers have a whole host of issues which their customers deal with and can result in service bills even staggeringly higher than this.
My last Infiniti G35 has an issue with the Bose head unit, where a single resistor would come loose and the radio would lose power when you hit a bump. The problem was the whole center console stack of buttons all were powered through the radio and so you would also lose the ability to change the temperature or turn on the defogger.
Cost was $2400 to replace the unit, and they would typically fail again ever few years. The problem was extremely widespread and despite a campaign to get Infiniti to extend the warranty, they never did.
I ended up putting in an after-market unit but I had to replace the module with all the climate control buttons as well with one from the Japanese market version of the same car, because that one could work independently from the radio.