> when you can't get your work (...) done because of tools breaking, it gets really annoying really fast

I always assumed that the publicly hosted version of gitlab is basically a giant demo version of the enterprise edition you buy to host it yourself. Hell, you can even host the community edition for free.

If your work relies on it, why rely on a free online product?

EDIT: TIL gitlab.com also has a paid options. I stand corrected.

We have a hosted Gitlab at 2 of my clients. Both are up.