“We would like to apologize to the user for the error on our part this morning”
newsroom.tiktok.com
newsroom.tiktok.com
> TikTok: An update on recent content and account questions
And not something more honest like:
> TikTok: An apology about a content moderation mishap
This is done to imply they did nothing wrong at the first glance, and then concede they did something wrong but will do better later on in the article.
It is also convenient that they first draw attention to the author of the video being associated with:
> (1) Terrorism or terrorist imagery, (2) Child exploitation, (3) Spam or similar malicious content.
And then immediately after concede that the video was removed because they messed up:
> Due to a human moderation error, the viral video from November 23 was removed. [...] it should not have been removed.
If companies want to know why they can't regain trust and aren't given the benefit of the doubt, it's because they cannot be honest in situations like this. PR in the 21st century is about communicating how you have in fact messed up because you are humans, not trying to gloss over it and distract from it like some corporate overlord.
The actions as described in the press release seem to me both plausible and reasonable. Banning multiaccounts for severe infractions makes sense, and it also makes sense that this account could have been caught up in that.
As for the video takedown... you may underestimate the consistency of human moderators. They are often under intense time pressures and mistakes are made all the time. There is also the potential for individual moderators to apply their own bias to the report outside of company policy. With a 50 mins reversal of the takedown, that seems plausible.
If they are not outright lying, it does seem like the title is accurate and not at all misleading. It does sound like a moderation mishap.
It’s ironic because TikTok was getting a lot of flak in the news recently because they were too slow to remove actual terrorist propaganda. So they probably went overboard and it resulted in this situation.
Damned if they do, and damned if they don’t.
Do you mean she actually experienced 1 month of blockage, or that they planned to block her for a month but actually didn't.
The article says she was only blocked for 2-3 days (Nov 25 until now).
> We share your device ID with measurement companies so that we can link your activity on the Platform with your activity on other websites;
My contact at google said a year ago when I asked if they know about Alibaba's device ID abuse for advertising targeting, it's their policy to not to touch Chinese companies' device ID abuse.
And how that does excuse them? If company cannot handle quality moderation with current workforce they should invest in either more qualified people, more people or tooling.
User, and customer to generalize, should not care about that - to them company/service is a black box that provides desired output for their input(content, money, personal information etc).
Whatever goes inside box is of no relevance.
I can get empathizing with employees - in fact everyone should do that, but empathizing with a company? Hell no.
This kind of complaints are missing the point. Youtube allowed predatory copyright claims without any kind of burden of proof on the claimant (only recently they punished a copyright troll). If this was indeed a mistake of human moderation AND the platform is not plagued with them, then I don't understand what you are expecting of them; having so many moderators to have 0% error rate?
That sounds like a reasonable expectation, yes.
If a company doesn't achieve it or is not even making incremental progress towards it, then it should come under fire.
If you allow me a strawman, the only possible outcome of this is to only expect perfection from everyone, thus building a society based on hiding forever any and all your mistakes.
A satirical twitter account impersonating Satan once twitted "one sin or a thousand sin and you and in hell anyway. Why not go for a billion and come down like a hero?"
I am not saying your opinion is wrong, but it absolutely needs a concept of redemption for balance
But perhaps they should pay a small fine for each account erroneously censored, so that they have a clear incentive to get better. (Who would levy that fine, in the context of multinational corporations, is a separate debate.)
As a practical example public train service in Germany was privatized some decades ago; obviously to guarantee quality the contract stipulate some quotas that need to be reached, one of these is that delays needs to be below a certain level; here comes a captcha, if a train is cancelled it does not count as a delay.
So the financial incentives are essentially to have little (but non zero) delays and cancel all trains with a above average delay.
You cannot game the system and expect the system is not going to game you.
Or better, are you going to be prepared for the consequence of a policy like the one you propose in practice?
Tiktok AFAICR doesn't have the poor systems that say various Google products do for example. I'm not aware of a pattern of behavior on their front, just suspicion.
I have no insider knowledge, but for example last week a big Youtube channel had many of its followers banned because they were spamming (solicited) emojis in chat.
Somewhere deep in the moderation stack that tripped an edge case of spamming/abuse/who-knows-what (not youtube apparently, they had no idea how this happened
It's always warranted. It's Public Relations, not Public Information, and it's created exactly to convey the best public image that they can muster given the circumstances. Official statements like it should always be regarded with suspicion, because there is little incentive to explain the situation fairly when not doing so is likely to convey a better public image.
It's funny, because if we called it "propaganda" (which PR essentially is) and all agreed that it is, no one would accuse you of being cynical for not trusting it at face value.
I am on the fence on this one.
The first ban was over satire. Tiktok recognizes not being open to satire, which is refreshingly straightforward in a way, yet still giving me pause for a social media. Especialy when it’s not the co tent just taken down but the whole account banned.
The “multi-account” part then comes from the girl using the same phone to create a second account after the first one got banned. It’s not an elaborate scheme to game the system and auto praise her videos, or an account farm or that kind of behavior. She would have had a single account if the first one was still alive.
All in all they make it seem like she did a lot of very unrully things when for most other platforms it would have been totally OK behavior.
In particular spending that much time to make her look controversial for satire and humanist speach is unwarranted.
seriously, why?
If you know they are subject to that kind of pressure, would you launch your "We stand with the Uighurs" campaign there? Maybe yes, maybe no, but you should consider that carefully. Or maybe you wouldn't want them to gather data on you at all, if you are, say, involved with the Hong Kong resistance or whatever. And maybe, knowing this, you would want to take your data and attention elsewhere just on principle.
Given what we know today, would you trust Facebook to not do any secret shady business with your data? Wouldn't you make that part of a decision where one outcome might give them a lot more data on you?
That's why such info is very much of relevance to customers. That's why they try so hard to control the spin on things like that, because it's harmful if their background gets too much attention.
I do not trust any corporation.. well i do trust them - that they'll do everything they can to profit the most. That includes facebook, as i find no purpose to using social media.
The solution is to search for the point where the article actually says what it's about—it has to eventually, or there's no culpa in the mea culpa. I looked through the article and think I found it, so have put that in the title above.
I should have thought of this earlier, since it's one of our standard tactics.
1. https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu...
2. https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...
If the title includes the name of the site, please take it out, because the site name will be displayed after the link.
Compare with, say, this pathetic excuse of a non-apology apology from Stack Overflow: https://meta.stackexchange.com/questions/334248/an-update-to...
You have no supporting statements or evidence backing up this claim.
So you think that companies cannot make mistakes?
The video was offline for 50 minutes: hardly a big deal, or even a moderate deal.
I think there's a lot of people (in the West) who are happy to criticise anything Chinese, for the slightest possible reason.
Sent some pings to:
http://byteoversea.com/ http://ibytedtos.com/
Not sure what either of them are for sure, but from first look it seems like both are monitoring scripts (see https://sf16-muse-va.ibytedtos.com/obj/ttfe-maliva/slardar/p...) , but will do a deep dive soon. Interesting they need this just for a simple press release.
Also notice the person posting is explicitly from "TikTok US" and not just "TikTok". Interesting decision.
And they dump/read files in shared storage spaces to cross-tracking with other Chinese apps. If you try to install it into Secure Folder on Samsung it gets disabled.
The official recommendation:
Use: Instance ID or GUID. On Android 8.0 (API level 26) and higher, SSAID is also an option, as it's scoped to the app-signing key.
Why this recommendation?
Using a GUID or Instance ID forces the user to reinstall the app in order to circumvent the content limits, which is a sufficient burden to deter most people. If this isn't sufficient protection, Android provides a DRM API, which can be used to limit access to content, includes a per-APK identifier, the Widevine ID.
So I guess best practice in this case means they should use DRM instead.
They're not sending info to random third parties, they're sending info to themselves.
They are a Chinese company so they obviously are not going to use Google Analytics...
Nah, they were caught with their hand in the cookie jar.
For critical content outside China, they minimize it via censorship when possible. Once the public becomes aware of censorship, they stop censoring.
So in this case, there are probably still things being removed from TikTok that are critical of China, we just aren't aware of them because they aren't from this girl's account. As for this girl's account, they can probably artificially lower likes or something. The point of censorship is to do it without being caught.
Not in my experience. The usual cycle on Weibo is that some sensitive news breaks, e.g. by eyewitnesses posting videos. This gathers attention until related hashtags start trending, at which point the Weibo censors notice it and remove the trending hashtags. Afterwards, you can still use a direct search to find posts about the event, but only if you already know about it. If you repeat the search, you'll notice search results disappearing or having their pictures removed. Some time later, the first post for searches about e.g. the time and location of the event will return some official statement, with the comment section disabled. Some other search terms will still turn up posts from the first wave of activity, but after a day or so those disappear as well.
If the event is very sensitive, searches for it get blocked completely, even if awareness is high. For example, one study [0] found that among a sample of Beijing students who neither use VPN nor have a roommate who does, 56% answered a quiz on the Panama Papers correctly. If they had a VPN-using roommate, this increased to 78%. Nonetheless, when I search for "巴拿马文件" on Weibo, I get told there are no search results. [1]
[0] http://as.nyu.edu/content/dam/nyu-as/econ/documents/2018-fal...
[1] https://s.weibo.com/weibo/%25E5%25B7%25B4%25E6%258B%25BF%25E...
[0] http://pilerats.com/news/the-artist-who-gifted-us-that-nude-...
Meanwhile, Chinese tech companies are beholden to the whims of China's CCP leaders. China's internet is completely controlled by the CCP.
There is zero moral equivalence between the US Government and China.
https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...
Now, if someone in China would like to learn more about the massacre in Tiananmen Square, would they be easily able to visit (say) https://en.m.wikipedia.org/wiki/1989_Tiananmen_Square_protes... to read more about it?
No, not at all, and they absolutely do not.
> Who remembers PRISM? Did the government censor it? Or did we just conveniently forget?
I do, but sure, many don't. But that's mostly evidence that the market for grievances against the government is a competitive one, in the US (and the west in general) - you'll always be able to cherry pick some single issue (or several) that are serious, yet fall below the radar of the general populace.
In the west, we can curse our leader's names all day long, publicly with a megaphone. In the east, you can't mention Winnie the Pooh.
How would we know that?
When ActivisionBlizzard, a US company, banned a player for trying to turn a private event into a political platform nobody wanted to see evidence for how "The CCP forced ActiBlizz to do that!", it was just accepted as established fact, even without the slightest bit of evidence for it.
> Criticism of the US, US politicians and Government officials is rampant on Western social media.
Just like a demand to moderate it even more [0]. Just like this kind of criticism can have very far-reaching consequences in the real world [1].
> The US Government doesn't try to censor this.
No, it just nudges US social media companies into doing it for them under the very real threat of having government regulation forced on them [2] As a German, I'm plenty familiar with this kind of "Not government-censorship censorship" that gives legal plausible deniability but still ends up forcing people into censoring their content if they want it to get any exposure.
> Meanwhile, Chinese tech companies are beholden to the whims of China's CCP leaders.
Unlike US companies? The third-party doctrine [3] is still a very real thing, heavy cooperation between US private companies and US intelligence services is still a very real thing . Just because people sometimes talk about PRISM, and pretty much only that [4], does not change the reality that these crimes are still going on to this day.
But that's okay because "We are allowed to talk about it!", somewhere besides the mainstream, every couple of months when Snowden manages to pierce a headline trough the attention glass ceiling, after that it's back to business as usual.
A reminder: Intel is subsidized by the US government, Intel's ME is pretty much exactly what Bloomsberg fictional Chinese super spy chip supposedly does [5]. The difference is: Intel ME is real [6], Bloomberg's chip has yet to be actually found, even tho there are supposedly tens of thousands of physical samples in the US.
This has very real consequences for companies outside the US [7]. Deflecting from that whole situation by going "We sometimes talk about PRISM", when nothing changes and no major political movements are pushing for change, is belittling the problem for the sake of projecting a completely fictional moral high ground.
[0] https://medium.com/@nayafia/why-do-millennials-support-gover...
[1] https://techcrunch.com/2019/08/27/border-deny-entry-united-s...
[2] https://www.mediapost.com/publications/article/327887/pbs-th...
[3] https://en.wikipedia.org/wiki/Third-party_doctrine
[4] http://www.europarl.europa.eu/document/activities/cont/20140...
[5] https://www.bloomberg.com/news/features/2018-10-04/the-big-h...
[6] https://www.bsi.bund.de/SharedDocs/Warnmeldungen/DE/CB/2018/...
[7] https://en.wikipedia.org/wiki/ECHELON#Examples_of_industrial...
Does this mean it would be ok to ban all evening news programs?
that it lacks the same values 90% of all other tech companies lack, but they don't put free speech into the PR article?
I don’t know what the excuse of those other tech companies outside China could be. I guess when you move fast and break things, some of the things being broken are promises.
https://www.usconstitution.net/china.html#Article35
> Article 1. Socialist state
> The People's Republic of China is a socialist state under the people's democratic dictatorship led by the working class and based on the alliance of workers and peasants.
> Article 2. Power belongs to the people
> All power in the People's Republic of China belongs to the people.
> Article 35. Freedom of speech, press, assembly
> Citizens of the People's Republic of China enjoy freedom of speech, of the press, of assembly, of association, of procession and of demonstration.
> Article 37. Freedom of person
> Unlawful detention or deprivation or restriction of citizens' freedom of the person by other means is prohibited, and unlawful search of the person of citizens is prohibited.
> Article 39. Inviolability of the home
The residences of citizens of the People's Republic of China are inviolable. Unlawful search of, or intrusion into, a citizen's residence is prohibited.
>We will also be reviewing our policies to allow carve-outs for things like education and satire, as other platforms do.
But note that most platforms don't actually advocate full freedom of speech on their own platform. For example Hacker News has a lot of rules of what to post and how to behave.
The specific reason given by WeChat was that I was using an Android emulator (such as Andy or Youwave) and was sent to this page[0]
[0] https://help.wechat.com/cgi-bin/micromsg-bin/oshelpcenter?t=...
It's the same reason why the wechat that exists in the Chinese internet is different from the international wechat.
That is brilliant awareness building.
Techies can use Keybase or GitHub pages with something like Pelican for Python.
The chinese government has started to classify protestors of Hong Kong as terrorists. What good are these policies where the core definition of the law itself is left for interpretation by the Chinese government?
The whole enterprise of China and their principles are just... absurd. The elephant in the room is complete authoritarian control by a uncontestable leader, but let's bikeshed about company policies. What company policies, if they only rest on the stilts built by the CCP?
The CCP categorizing tens of thousands of its own citizens in Hong Kong as terrorists and a million plus in the western part of the country as potential terrorists isn't even remotely the same thing.
[1] http://www.jpolrisk.com/brainwashing-police-guards-and-coerc...
[2] https://www.reuters.com/article/us-usa-china-concentrationca...
[3] https://www.nytimes.com/2019/05/04/world/asia/trump-china-ui...
Second, while America has a serious prison issue (the highest incarceration rate in the world? really??), the current state of affairs of African-Americans isn't really comparable to the treatment of Uighurs, Tibetans and Falun Gong practioners.
> > He also leaked a lot of documents that he wasn't supposed to.
> So did Daniel Ellsberg with the Pentagon papers.
Daniel Ellsberg wasn't a contractor at the NSA either, though he "was charged under the Espionage Act of 1917 along with other charges of theft and conspiracy, carrying a total maximum sentence of 115 years."[0]
I doubt Snowden will be so lucky as to share Ellsberg's fate of all charges being dismissed "[d]ue to governmental misconduct and illegal evidence-gathering"[0].
https://www.washingtonpost.com/opinions/daniel-ellsberg-nsa-...
https://www.theguardian.com/commentisfree/2014/may/30/daniel...
Hence my assertion of:
> I doubt Snowden will be so lucky as to share Ellsberg's fate ...
people get upset
blame it on the tech