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I was in London recently. I took Uber 15 times in 2 weeks. I never had a single issue. The only problem I had is that the culture in London appears to be to give 4s as default instead of 5s. Other than that I felt it was better than SF Bay Area.

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I wish the culture was to give an honest star rating everywhere. A 4 is an excellent rating to get and should be treated as such. Instead we’ve set everything up so that if you aren’t getting 5 stars you’re a failure. What’s the point of stars 1 through 4 then? We should just ditch this system for a 0 or 1 star system instead since that’s how it’s treated.

Same problem has infected everything from rating your apartment maintenance guy to the support person at the call center.

4* = No problem at all 5* = I actually enjoyed it.

A pet peve of mine, surely the average rating should be the average of the scale, and 5 starts ought to be reserved for something truly exceptional

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