Not to mention, unintentional threats.
Not to mention, unintentional threats.
There is almost a meme of online platform service providers not understanding their users and their workflows, and rolling out new revisions that hamper or outright remove functionality that those users rely on.
I guess the canonical example would be that one Digg redesign that nuked the whole platform, or Snapchat's redesign a year ago that stunted their growth.
Luckily, we haven't had to experience this at Hacker News thus far ;)
True, but there's also a meme of people screaming bloody murder over a redesign for a day, and then being fine with it, e.g. [0]. Some complaints are worth investigating and some are just who-moved-my-cheese griping that can and should be ignored. It can be tricky to tell which is which though.
[0]: https://theoatmeal.com/pl/state_web_winter/facebook_layout
In regards to the Reddit redesign, I think the people complaining that "they ignore their users" are stuck inside a bit of a bubble.
I have a lot of friends who recently discovered the site, and they much prefer the redesign to the old one.
I forgot where I read it, but I vaguely remember stats backing this up, or at least increase in engagement or a reduction in churn for new users following the redesign.
Something like 50% of Reddit users are on mobile, for which the redesign is targeted (I believe)
Re: Slack, I know many non-techies who struggle with markdown and would welcome a WYSIWYG editor with open arms and wide smiles.
The re-design just launched on mobile last week, while it has been on desktop for a very long time, so it is way too early to say what mobile users think. Personally I think that it is even worse on mobile.