On the one hand, when a developer account is only $99/yr and there is a strong incentive for some developers to try to get away with things, what choice do you have but to provide only automated service portals and call center employees who are powerless to fix any problem not anticipated by their scripts.
But on the other hand, there are lots of people making big bucks developing apps, and who are genuinely trying to follow the rules (even if they think some of them are dumb). Apple should have an option for these people to pay extra for real customer service.
If I made my living as a solo app developer, I wouldn't hesitate to pay any 4-figure annual price if in exchange I got siloed into a small dedicated support team so that my apps were always reviewed by one of a small number of people in order to get more consistent rejections, and reviewed in a timely manner. And I got an account manager I could call up and get weird problems like this resolved the same day - even if the resolution was sometimes unsatisfying: like being told that Apple decided Electron apps use private APIs and will all be denied until Electron fixes it, or being told that I violated the terms of my agreement by publishing details of unreleased products, and so my account has been irrevocably locked.
If I were a moderate sized company, there are many 5-figure annual prices I would pay for the same.
For many app developers, there's real money on the line. Apple should charge them real money and give them real support.