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Thanks for the kind words. Please see my response below.

> do you have a way to author FAQs

Right now, we don't support it. We have FAQs and a documentation website in the pipeline.

> is email an accepted channel?

Honestly speaking, it is not completely done yet. Emails from support desk mail can be seen in the dashboard, but you cannot respond to it now from our dashboard. Hopefully, we would be able to complete it sooner.

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Congratulations on the release. Wish you all the best with it, and will not hesitate to recommend it … but first, email 100% has to be supported. Should be as good as Intercom's user-facing email flow.

Email and twitter DMs are IMO more important for people looking for a support channel than "live agent" chat boxes. Live agent boxes are often adblocked and can't ever be the sole point of contact for a company that cares about having a support channel.

Chatwoot Co-Founder here: Thanks a lot for the support.

Totally agree. email is currently our top priority item and the development is halfway through. We are also actively working on twitter DM as a channel.

Stay posted for updates.

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