I feel like Sony hardware has almost always been really good and, for the most part, still is today. Sony software though... not so much. Which worked fine for decades where their products didn't include any software, but it puts them in a really bad place in a world where software quality has become at least as important as hardware quality. I don't know what I'd do if I were in charge of Sony, though - you can't just mandate "we're going to become great at software."