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Yes it does - and William can confirm this was the case

Meh, it means that the guy sending the email is a bit loony. It doesn't excuse responding in kind. Karp and Tumblr are a big deal. They should set a higher standard for themselves.

Its not about standards. If this guy was at your doorstep whining like that, what would you do? I would get irritated and lash out also.

Its about implementing strategy for that.

"And this right here folks is why a startup is so extraordinarily stressful, why PR agencies exist, and why a squeaky wheel gets the grease." - Ramanujan http://news.ycombinator.com/item?id=2151989

I see, so the user is merely "loony," for mass-emailing the entire Tumblr headcount with his screed, but Karp is a mean and incompetent boob who should be replaced and [your favorite punishment here] for responding naturally to that situation? Karp's sentiment wasn't directed at all users, he was telling a loony to not be so loony, but loony man can't recognize the social cues involved and so generalizes Karp's response to the entire universe of Tumblr users. Loony.

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