William checking in here - the recipient of the e-mail from Mr Karp. So I'm sitting here just waiting for my blog to be deleted...
Don't you love it when bloggers use their magic publish button to settle petty personal issues? Awesome. Thanks for wasting 15 minutes of my day.
2. No.
You then had your friend PR whore on the internet, without mentioning at first that you wrote, "I would move to a different service, but with no export feature [...]".
If a customer is that unhappy, you should leave. And tell your friends that run crap startups to see if the shoe fits a little differently when one of their customers digs up the email addresses of all their engineers to whinge at.