Many of the “expectations” were not something that people were really expecting. Many of the “reality” parts are not always true, too.
While they're certainly not always true, they're conditions that one should be aware of the possibility of. One particular anecdote in the article:
> Disagreements are often about the underlying fundamental assumptions and world views that are so core to a person he can’t articulate them, any more than a fish can see water.
Has been a fundamental component of my career. I've spent time working in virtually every major business function (from marketing to software engineering teams), giving me a very well rounded understanding of the (often very) different lenses that different types of people and different job functions view things. Now, I spend more and more time getting pulled into client servicing work, as I'm able to jump down the rabbit hole with any stakeholder that ends up in the room, using the same viewpoint and thought process they do to assuage and concerns they have.
Different people expect different things, so the expectations in my post can't obviously be interpeted as universal.
> Many of the “reality” parts are not always true, too
Which is why they're phrased as "often" or "sometimes" or "can happen". Not "always happens". If I've forgotten to add such a qualifier somewhere, please let me know, and I'll fix it.
Is your anecdotal claim a valid counterargument to another person's anecdotal claims you disagree with?