As a developer and user of open source I completely understand your pain. As a maintainer who has built and managed this project alone for the past 4 years I would tell you that you have many options in how you make use of a completely free open source project with a liberal Apache 2.0 license.
You are entirely free to fork the project, pin your dependency to a certain release, to actively engage in the community, to file an issue when you have concerns and to of your own volition use something entirely different if you are unhappy with your usage of a free tool.
We are in the process of moving from a totally free open source project maintained by one person to a small team building a product and business around these tools. During that period there may be some pain and issues, we'll move fast and potentially break things and in that make many mistakes but hopefully people will engage to help us move in the right direction.
If you are a company who relies on this piece of software for the 24x7 uptime of your business and this adds measurable value to your company then perhaps it would make sense to engage in some sort of SLA or support agreement for this critical software that you currently pay nothing for.